WhatsApp is among the most popular social media and instant messaging services worldwide. With WhatsApp, you can send messages and documents, share media, and make voice or video calls over the internet. By default, WhatsApp on Android phones is set to ring whenever there is an incoming voice or video call, and it uses Phone ringtone settings to ring up.
However, sometimes software glitches cause WhatsApp not to ring for incoming calls, and this issue also happens if the phone is locked. This can be pretty frustrating. Below is a comprehensive guide to help you fix incoming video or voice calls that are not ringing on WhatsApp.
Prerequisite Fixes for WhatsApp Not Ringing
Here are simple solutions to follow before going into more technical details on WhatsApp not ringing on Android
- Restart Android Mobile
- Disable Battery Saver
- Turn Off Data Saver
- Update WhatsApp from the Store
- Update Android Software OS
Top Ways to Fix WhatsApp Calls Not Ringing on Android
Here are the best methods to fix incoming WhatsApp voice calls or video calls that are not ringing on Android mobile.
1. Disable Do Not Disturb Mode
Do not Disturb is the Android settings feature that turns off notification sounds, call ringing, and vibration. This makes Android phones silent without any call or message disturbance. If you have accidentally or knowingly turned On ‘Do not disturb’ off, it is better to turn it off. Once you turn off DND, the calls will usually ring.
- You can disable Do Not Disturb from the notification shortcut menu.
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- You can also turn off Do Not Disturb from Android Settings.
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2. Check if the Phone is Set to Silent
If you have brought down the volume of all sounding dynamics, the phone goes into silent mode. Check with the volume rocker keys to see if the volume for media, ring, and notifications is set to an audible level. This will ensure you can hear the incoming ring for a WhatsApp call.
- Press any volume rocker hard key and click on more options. Check if the volumes are at an audible level.
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3. Enable WhatsApp Call Notifications
If the silent mode or DND is all OK, but WhatsApp voice or video calls are still not ringing, then you should try a workaround. By default, WhatsApp’s incoming calls use Android phone ringtone settings, i.e., the same ringtone set for cellular calls.
This Phone ringtone settings sometimes may not work for WhatsApp incoming calls due to a software glitch. Therefore, it is better to set a ringtone for WhatsApp calls separately using WhatsApp notification settings. Below is the guide to help you out.
- Long press on WhatsApp and click on the info icon.
- Click on Manage Notifications, look for Call Notification, and open the Ringtone option.
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- Now set a ringtone and you will see WhatsApp incoming calls ringing.
4. Clear App Cache
Cache file buildup can create problems for Android apps. Large amounts of Cache data can cause WhatsApp to malfunction. Therefore, it is advised to clear cache files to fix any call ringing issues.
- Long press on the WhatsApp app icon.
- Select App info.
- Tap Storage Usage.
- Hit the Clear cache button.
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- Restart the phone.
5. Enable Conversation Tones
Check if Conversation Tones is enabled on WhatsApp. This setting is present in WhatsApp settings that allow notifications to work. If the option is turned off, enable the settings.
- Open WhatsApp Settings -> Notifications -> Turn ON Conversation Tones
Conclusion
Users sometimes face issues with incoming calls not ringing on their Android devices. This can be frustrating, especially when the phone is locked and important calls are missed. This article provides a detailed guide on how to fix incoming calls that don’t ring with all basic fixes as well as some workaround solutions to make your WhatsApp ring for incoming calls.
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