[Fix] Truecaller Not Showing Names for Incoming Call on iPhone

Trucaller is a very helpful app when it comes to detecting unknown callers and even avoiding spam calls. But sometimes the feature just doesn’t work on iPhones due to privacy and other restrictions. When I was migrating from my Samsung Galaxy S24 Ultra to iPhone 15, I realized that Truecaller Not Showing the Name for Incoming Calls on iPhone the way it works on Android devices.

Nonetheless, it becomes very frustrating to go back to the Truecaller app to manually search for the number. If you are also facing a similar situation, then here is a troubleshooting guide for you to fix this feature on your iPhone device.

Truecaller for iPhone apps has some restrictions as iOS doesn’t allow apps for overlay features. On the other hand, iOS does allow caller ID features which the Truecaller app uses to display relevant information regarding the caller especially if they are not in your contact list.

However, many users including myself have faced scenarios where Truecaller simply stops showing caller ID names for incoming calls, which can be frustrating. Today in this guide, we will help you troubleshoot this error and fix the caller ID feature.

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Why iOS Truecaller Not Showing Names for Incoming Calls

Truecaller comes with its caller ID feature which allows you to identify information about unknown callers. But sometimes, this feature doesn’t work as expected and if you are also facing a similar situation, you are not alone. Despite the widespread popularity of the Truecaller app, app developers haven’t figured out a way to give iPhone users a seamless experience of detecting unknown or spam calls.

Ideally, Truecaller is supposed to tell you who’s calling, but sometimes it messes up, maybe your phone might not be letting Truecaller see your contacts or caller ID info. You need to permit Truecaller to do that in your phone settings.

Additionally, Truecaller needs internet access to detect unknown callers, so if your connection is weak or not working, it won’t be able to show the names. Sometimes, Truecaller just doesn’t have caller info for a number in its database. These are some of the common reasons, now let’s move ahead to fix them one by one.

Ways to Fix Truecaller Not Showing Caller ID for Incoming Calls on iOS

Truecaller app is widely known for identifying callers, but sometimes the app crashes, leaving users in the dark. If you are also facing the issue of Truecaller not showing caller ID on your iPhone, follow the below troubleshooting guide to fix the same.

1. Restart Truecaller & iPhone

Oftentimes the issue arises due to a glitch in the app itself. Because of that, you will not be receiving any caller ID updates. To fix this, close the Truecaller app and also remove it from your background apps. Then start the app again and see if it helps. If the app still doesn’t show the caller ID as expected then restart your iPhone and try again.

Steps to Restart Truecaller & iPhone:

Swipe up from the bottom of the screen and pause in the middle of the screen if you have an iPhone X or later.
Swipe right or left to find the Truecaller app.
Swipe up on the Truecaller app preview to force close it.
Then go back to your home screen and tap the Truecaller icon to relaunch the app.
Check if the caller ID feature is now working as expected.

2. Internet Connection

Truecaller is a caller ID app that needs an active internet connection to search for incoming call identification. So make sure your iPhone is connected to a reliable cellular or wifi network for the feature to work seamlessly. For iPhone users with dual SIM functionally, try to keep the cellular option turned on for both SIM cards at all times. This will ensure that the Truecaller app will have an active internet connection to show you incoming calls and caller ID.

3. Keep Truecaller Running in the Background

According to Truecaller’s instructions, the app must be running in the background to help identify unknown callers on your iPhone. The feature does sometimes work without the app running in the background, but ideally, you should keep the app running in the background.

Steps to keep Truecaller Running in Background:

Open the Truecaller app and wait for it to load properly.

Once loaded, press the home button and the Truecaller app will go in the background.

4. Check Permissions

Truecaller has multiple settings associated with the call identification feature. Without these permissions, Truecaller won’t be able to display caller names accurately. Open Truecaller in-app settings to verify that caller ID features are enabled and configured correctly.

Steps to set permission for Truecaller app:

Open the settings app on your iPhone and navigate to the Truecaller option.
Here click on the notification section.
Make sure you have enabled all the notification preferences.
Now go back to the settings app and navigate to the phone section.
Scroll down to the call blocking and identification section.
Here make sure you enable all Truecaller parts for seamless caller ID identification.

5. Disable Low Battery mode

Since Truecaller is a call identification app, its services must be running in the background so that whenever any call comes, the app can identify and inform the caller on the call screen. However, the low battery mode on your iPhone will prohibit apps and services from running in the background hampering this process and oftentimes this is the reason why Truecaller Not Showing the Name for Incoming Calls on iPhone for many users.

Steps to disable low battery mode on your iPhone:

Open the Settings app on your iPhone and navigate to the Battery section.
Scroll to Low Power Mode and disable this option.

6. Update Truecaller

Truecaller app developers are constantly working towards improving the usability of the app and the caller ID functionality. Updates often contain bug fixes and improvements that can resolve issues with caller identification. So make sure you update the Truecaller app from time to time to enjoy new features including the Caller ID.

Steps to update the Truecaller app on iPhone:

Open the App Store on your iPhone and navigate to the profile icon in the top right corner of the screen.
Scroll down to see the list of apps with available updates. If Truecaller has an update available, it will appear here.
Tap Update next to Truecaller. If you want to update all your apps at once, you can tap Update All.
The update will download and install automatically. Once the update is complete, try if the caller ID feature is working again.

7. Reinstall Truecaller

If none of the above methods works, then try reinstalling the app itself Oftentimes, due to bad installation some of the app features do not work properly. After reinstalling the latest version of the Truecaller app, the caller ID feature will start working effectively.

8. Contact Truecaller Support

If none of the above steps resolve the issue, consider reaching out to Truecaller support for further assistance. Oftentimes the issue is associated with your Truecaller account and they may be able to provide specific troubleshooting steps or identify such issues on their end.

Final Words

This brings us to the end of this guide for How To Fix Truecaller Not Showing Name for Incoming Call on iPhone. We understand that the caller ID feature not working can be of frustrating experience for many of us, especially those who have to take multiple calls a day. However, the above troubleshooting guide will help you to fix the problem and get it back running.

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